They were in no hurry to send me MY money and two weeks later I recieved my check , I kid you not, for the exact same amount that was cancelled . When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. I've been trying to establish communications for 6 months - NOTHING Hi Feroz – Thank you for your message. So, Athene appears to have a higher than average complaint index, given that average is 100. While we are unable to assist with the actual contracts (since they were purchased through the insurance carrier) there are some ways that you can contact Athene directly. The Athene Annuity A.M. Best rating is A-, and the Athene Annuity S&P Rating is A-. This is a multi-location business.Need to find a different location? You can selectively provide your consent below to allow such third party embeds. In seeking out information on Athene and its annuity products, it can be helpful to review any of the information that is on the Better Business Bureau’s (BBB) website. Hi and thank you for your comment. Get Accredited Login Welcome to BBB Northwest + Pacific. This disclosure will provide you with information on the product’s fixed and index strategies, as well as how (and how often) the returns are calculated, the actual index disclosures, and even some key terms that are important to know. Depending on how long you have owned the annuity, you should be able to access at least 10% of the contract’s value penalty-free (or possibly even all of your money, if you are no longer in the annuity’s surrender period). I immediately called again and ask to please issue another check ASAP as it was imparitive that my roof be done. We appreciate your patience as we and everyone in our communities focus on addressing this crisis. BBB remains operational and focused on serving our business community. In addition, over an average of 50 Athene customer reviews, the company is currently sitting on a whopping one and a half stars our of a possible five. As a matter of policy, BBB does not endorse any product, service or business. Athene Annuity Reviews This Athene Annuity review will cover Athene Annuity ratings by real users for overall satisfaction and claims, cost, billing, and service satisfaction. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Save my name, email, and website in this browser for the next time I comment. Read more. MA. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. BBB Business Profiles may not be reproduced for sales or promotional purposes. See BBB rating, reviews, complaints, & more. The Annuity Gator. The correlation between financial literacy and investment success, Filling in the income gap with a single premium immediate annuity. For those who reside in New York, the complaint index for Athene was at one time more than 4,600! If the annuity is otherwise performing well for you, it likely makes sense to hold on to it (minus your withdrawal for your roof repairs). Will you please help us? A check was sent promptly and just as promptly, cancelled, due to “ wrong amount sent”. Just some of the more recent Athene annuity complaints include the following: It can also be helpful to check on your state’s Department of Insurance website for any information about an insurance company and its corresponding complaints. All names, marks, and materials used for the reviews on this site are property of their respective owners, and not those of AnnuityGator.com. ©AnnuityGator. Reviews are posted at the request of readers so they could see an independent perspective when breaking down the positives and negatives of specific annuity contracts. Best! I am an Athene policy holder and have had great experiences with their customer service. Ouch! We appreciate your patience as we and everyone in our communities focus on addressing this crisis. Access the headquarters listing for Athene USA, International Association of Better Business Bureaus. We are at present living in Istanbul, Turkey. I filled out all the paper work, contacted my financial advisor, contacted Athene by phone and waited. BBB information and Business Profiles reflect the most current information available to us. Annuity Gator, Your email address will not be published. Read More Business Details and See Alerts. You will also find that as of late June 2019, the company had closed out 136 complaints over the past three years – the majority of which had to do with the company’s products and services – and 36 complaints about Athene within the past 12 months. The Athene Ascent complaints include product performance issues, as well as issues that pertain to the company in general. Regarding the Athene Ascent fixed index annuity, there is a fairly detailed disclosure that can be found online by going here. Nashville Tennessee *Consumer Comment: Athene's Customer Service?