How To: Change your WiFi name and password with BlueCurve Home, How To: Use parental controls on the BlueCurve Gateway. So, if you ever need to login to Shaw Gateway Portal Connection again, you can rest assured that we will have the most up to date and official links available. A power cord, coax cable, and Ethernet cable are included with your Fibre+ Gateway. At this point it’s possible that no further action may be required if you see your new Gateway online with your WiFi name at the top of the Home app dashboard. This article tells you everything you need to know to connect a Fibre+ Gateway (Arris TG3482 or Technicolor CGM4141) to Shaw Fibre+ Internet services. If you're a Fibre+ Gateway with Phone customer, connect your telephone to the. For instructions on how to return equipment to Shaw, including if you need a return shipping label provided to you or if you are moving, see How To: Return Shaw equipment. While it is rare that people need to follow our troubleshooting guide, there are some instances in which you need to. No Local Area Connection. A 2-way splitter is not included, but can be requested.You will need mobile Internet access to download the BlueCurve Home app  (Apple App Store | Google Play Store). Try these related articles and discussions. For a better experience, please enable JavaScript in your browser before proceeding. Step 3 – Make sure your CAPS LOCK is off. If another outlet isn’t available or it still doesn’t work there, you will need to contact us by visiting or by using the My Shaw app. Instead, devices are routed to the optimal network using a feature called band steering. If you don’t see this, please proceed with the steps below. right click on the yellow ethernet driver - do you have an option to install driver / update driver. Join over 807,865 other people just like you! Not what you're looking for? Instead, devices are routed to the optimal network using a feature called band steering. The Gateway has no remote eye, only the Portals. You can log in to the My Shaw website or app (Apple App Store | Google Play Store) anytime to manage your Shaw account. or by using the My Shaw app. Oh dear, it didn't work. If you don’t see any prompts, tap. LN40e550f7f about ten years … All you need to do is follow these simple instructions below. Your email address will not be published. You need: 1 x Shaw Gateway 1 x Shaw Portal 2 x Netgear MoCA Ethernet Bridge (MCAB1001) (about $150 to … That can cause unexpected errors such as timeouts. Short URL to this thread: There is a link to it in the 'Gateway: Read this first' thread. Samsung tv. Step 7 – If you are still having issues, and cannot access your account, please feel free to contact us and we will be happy to help you as soon as we can. The quickest support for activating your equipment is available from 7am-9pm PT, seven days a week. Required fields are marked *. How old is it? We will go through the troubleshooting guide, here. When AJ Shaw was found dead in his shop, it looked like a random murder. Note: If you are replacing an existing Fibre+ Gateway with a new one, your WiFi network name and password should automatically remain the same. Step 1 – Make sure that you have an active and reliable internet connection. My last modem had two.Fibre+ Gateway supports both 2.4Ghz and 5Ghz wireless networks, but these won't appear separately in lists of available networks. If you're not already familiar with forums, watch our Welcome Guide to get started. Step 4 – If you still cannot access the site, you can clear your cache and cookies. How can I wire my Gateway and TV box to the same coax outlet?If you have two devices that need to share the coax outlet, you’ll need a 2-way splitter and 3 coax cables. If not, please follow the instructions above to rename your WiFi network using the Home app. Thread Starter. View our Welcome Guide to learn how to use this site. Providing there is no one that can not see your password around. Connect with us anytime by clicking the blue chat bubble on this page, visiting or by using the My Shaw app. The code works and controls the volume on the new Audio receiver but power now only controls the TV. ©2020 Shaw Communications. Are you looking for the solution to your computer problem? Some exceptions exist based on your home address, but this is fairly uncommon. This is nothing to do with ARC - I have always had that disabled. If you need to complete the setup of your Gateway with a wired device, take the follow these steps when the light is flashing white: You can find a visual guide for connecting your Shaw Home Phone to your Gateway here. I only see one WiFi network available from my Fibre+ Gateway. How do I set up my WiFi network if I hardwired my computer with an ethernet cable?If you wired your computer to your Fibre+ Gateway using an ethernet cable, open a web browser, type “” into the address bar, and press Enter. Follow the recover your password instructions here. Technician's Assistant: What's the brand and model of your computer? Once your Gateway is connected, you’re ready to customize your home’s WiFi Network with the BlueCurve Home app. My Fibre+ Gateway is stuck on the amber light and activation failed.The most common reason for this is that you've connected your Gateway to an inactive coax wall outlet. Some of my 2.4 Ghz devices are having difficulty to find the network.Fibre+ Gateway supports most WiFi devices. You can create your custom WiFi Network name and password now. IR from your TV can interfere with the signal too so be aware of that. If you have no signal on your TV screen, you may have a power issue. To contact us, select the blue chat bubble on this page, visit or chat with us via the My Shaw app. Or, contact your phone's manufacturer to learn how to enable a QR code reader on your device. Portal changed the login page? Self Connect is available with all Shaw services and current equipment, for new and existing customers. View our Welcome Guide to learn how to use this site. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Your Shaw digital box is not properly connected to the TV. Was I supposed to add it manually via Network Connections first? We keep all of our links up to date at all times. Avoid placing your Fibre+ Gateway in a basement, in cabinets, or behind other objects. Your TV's input selection is wrong. Go. However, there is a much easier way. JavaScript is disabled. That site found my model of receiver and gave me the code. Select your WiFi network name from the list of available networks. How do I connect my Home Phone to my Fibre+ Gateway?You can find a visual guide for connecting your Shaw Home Phone to your Gateway here. If something is missing from your kit, let us know. Please report and one of our moderators will replace it ASAP. No shaw gateway, have tried unplugging. The first thing to check is for power on the digital box. Note: If you’re replacing an existing Fibre+ Gateway with a new one, you may need to sign out, and back into the app. I proceeded to run the installation CD anyway, but I still have the same error. Open a web browser on the device, and enter “” in the address bar. And the Operating System (OS)? If your Gateway is stuck on an amber light for more than 5 minutes, the outlet may have a weak signal or no signal. the ethernet probably needs a driver - it has the yellow ? Need to return some equipment?A return shipping label should be provided in your kit. Step 6 – If you are not using VPN and you have a good connection, you may have forgotten your password. A lot of websites will offer you convoluted ways about doing it. After you click on the link, it will open in a new tab so that you can continue to see the guide and follow the troubleshooting steps if required. Step 2 – Ensure that you typed your details correctly. Hi, I just tested a solution with my Shaw Gateway and Total Home Portals that works. To avoid WiFi interference, try to keep your Fibre+ Gateway away from household appliances, metal or stainless steel objects, and electrical equipment. Try another outlet and read about light colours and BlueCurve Gateway status . Joined Jun 14, 2009 Messages 21. It was something to do with the Gateway portal remote's programming. Please start a New Thread if you're having a similar issue. You will probably find jorton's 'Gateway Cheat Sheet' handy. Join our site today to ask your question. This system seems to be less sensitive to this kind of interference than previous Shaw boxes have been. Instead, it still appears under Other Devices. Save my name, email, and website in this browser for the next time I comment. What kind of in-app prompts should I see in the BlueCurve Home app? Technician's Assistant: What Samsung model do you have? Connect with us anytime by clicking the blue chat bubble on this page, visiting. If you are also activating a Wireless 4K BlueCurve TV Player, connect your Fibre+ Gateway first and make sure its online with a white light before connecting your TV Player to power. You can create user profiles, set up parental controls, set usage limits and more. The light on the top will change colours during activation and when it’s finished, will be white. Wait up to 15 minutes for your Fibre+ Gateway to activate. Step 1 – Go to the Shaw Gateway Portal Connection official login page via our official link below. I checked Device Manager, and the router still doesn't appear under Network Adapters. But key evidence had been left at the scene and forensic tests were able to trace the killer. 1; 2; Next. All rights reserved. Follow the onscreen prompts to customize your network name and password. Read Equipment Info: BlueCurve Gateway for more information and, if necessary, visit your device manufacturer's support website. Create your Shaw ID at, download the BlueCurve Home app ( Apple App Store | Google Play Store ) and sign-in using your Shaw ID and password. Place your Fibre+ Gateway in a central location in your home, out in the open, and raised off the ground. If you choose the same WiFi network name and password you were using previously, some the devices in your home might reconnect automatically. Attach an ethernet cable, from the device to the Fibre+ Gateway. If you already have Shaw services and are replacing or upgrading to a Fibre+ Gateway, please use the same location and coax outlet where your old modem was connected. NekoLuca. Attach one cable to the wall outlet and splitter port labelled “IN”. However, certain devices may not have a compatible network card. The quickest support for activating your equipment is available from 7am-9pm PT, seven days a week. 1 of 2 Go to page. The easiest way to do that is to use the official links that we have provided below. Are you trying to login to Shaw Gateway Portal Connection? Once your new Fibre+ Gateway has been activated, you can move it to a different coax outlet in a more central location. If your Gateway is stuck on an amber light for more than 5 minutes, the outlet may have a weak signal or no signal. If there is an option for viewing your password, use it.