If you are currently on holiday with us and need to make a complaint, please speak to a member of our on park team who will be happy to try and resolve your problem as quickly as possible. But one caravan owner said he received nothing telling him to leave the site when his own licence agreement expired at the end of last year. Thick layer of grease inside and outside of the kitchen wash bowl. Neither my sister or I wished to keep the caravan so we... Booking reference Im contacting you to see if you can help with my complaint about my holiday at crimdon dene... We have been on Todber Valley Gisburn site for nearly 4 years now and enjoyed our time here. NEVER TO RETURN. We will never book a holiday through this company and they will never see business from our friends or family. Grannies Heilan Hame . I put a £50 deposit down and missed a further payment by 1 day, without any warning the holiday was cancelled by them, still willing to pay, after 25 minutes on hold by phone, I hung up. "@type": "HowToStep", Some of the toilets were blocked up. When asked what time we could guarantee getting straight in, (as we were driving 3.5hours to get there) they said they couldn’t, but don’t ring them, they would ring us. 3. We normally go a few times a year and have breakfast every morning and lunchesevening meals in the restaurant. Owners page to share, exchange and help other Parkdean owners. They didn't even enforce it, or say they would enforce it. Mix essential luxuries with a classic slice of outdoor holiday adventure. 2. From couples to families, there's something for everyone. We left after one night. Inside the fridge had not been cleaned and had brown stains on the bottle section on the inside of the door. This is how they treat people, keep their moneyDisgusting. By entering the page you agree that you do not work for a holiday provider. Booked an 8 berth morden caravan that was situated in Park Drive. I would like to add we tried to upgrade on arrival but were unable. I will be contacting the company direct with photos of my issues. Caravan was on hardstanding but the grass where the awning supposed to go was extremely muddy so we couldn't use it. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. Click on the 'File Parkdean Resorts complaint' button. I received an email stating that they were happy with what they had done. Discover our exciting on park activities. The holiday was meant for my parents and us to go together, which we are not allowed. 5729719) 2nd Floor, One Gosforth Park Way, Gosforth Business Park, Newcastle upon Tyne, NE12 8ET. Went to sandford holiday park, mon to fri. As my family unpacked I was busy watching my 2year old Grandson who was with us. Next day they sent an email this time, informing us that our booking was cancelled and deposit lost. Mark Topham, a construction worker from Burton upon Trent, is one of those affected. Can you get a plumber, electrician or builder in and if so how do you stay safe? "text": "Click on the 'File Parkdean Resorts complaint' button." Certainly won't be returning theres far better sites with better customer service and cheaper. The receptionist said that as I had turned down her solution she would not be able to offer me a voucher for our inconvenience. Only the latest review will count in the company's TrustScore. It's in perfectly serviceable use. Explore our fabulous family entertainment. Parkdean owners forum has 7,494 members. Completing the CAPTCHA proves you are a human and gives you temporary access to the web property. Cloudflare Ray ID: 5ec628f52cbd1e99 Describe your complaint in detail, and suggest how Parkdean Resorts should resolve it. I drove from Manchester which was 6.5 hour drive. This caravan was apparently one of the top caravans and with covid you would expect the cleaning spotless. My Parkdean holiday was in Wales. we are booked for 24th October. View Financial Conduct Authority Disclosure. British Travel Award Winners 2019! I have spoken to 7 different people Regarding a refund and got 7 different amounts I was due, until in the end, apparently I’m Not due any refund, even though two of those people assured My daughter was then sick. But let's be realistic, these things happen, it's 2020 not 1989!!! Research complaints at our website. They are very poor on answering complaints Recently visited ,The chalet we were in was damaged to rain so moved us to another but part of the artex fell down but at least they hovered it up ? Again when spoke to reception they couldn't care less and said to go and buy a longer hose!!! No problem I thought, a minor mishap on our behalf for which a call to customer service ( 40 minute hold time) with my payment card in hand should sort it. Best UK Family Holiday Company.